RETURNS, EXCHANGES & REPAIRS POLICY AT ATHENE NOCTUA STUDIO

-

RETURNS, EXCHANGES, REPAIRS & STORE CREDIT ARE ACCEPTED

-
The jewelry at Athene Noctua Studio is completely handmade, created by hand by one designer, using self taught metalsmithing techniques & raw & natural crystals. All pieces are loving crafted in a home studio with high vibration & intention. Please view the jewelry with the same intention that it was made. Any discrepancies are features that show the handmade nature & uniqueness of the jewelry rather than mistakes or flaws.
-
That being said, if you don't love your jewelry, & you're looking to return or exchange your order for whatever reason, we're here to help! We offer returns and exchanges within 30 days of purchase. You can return your product for store credit, a different size, a different product (of equal or lesser value), or a refund to the original payment method.
-
We offer easy self serve returns for returns & refunds, just log into your account and process your return from there. However, if you would like an exchange, a different size, store credit, or any other adjustment, please contact us within 30 days of delivery here
-
Due to hygiene reasons, earring sales are final, they are not eligible for returns. Repairs are accepted, message us here if you need earring repair.
-
Once a return request has been initiated & approved, a return shipping label will be emailed to you to print & attach to your package. Whenever possible please use the original packing.
-
Ship back within 30 days of receipt.
-
We do not offer free returns. We will provide you with a USPS return shipping label. The cost of the label ($6) will be deducted from the amount that would be refunded to you.
-
Jewelry must be in its original condition for a full refund.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
-
**ALL unauthorized returns will be subject to a 25% restock fee. So please use the contact form to initiate the return process**
-

REPAIRS

Athene Noctua Studio jewelry is made with the intention to last. Therefore if you require any repairs on any piece due to failure of components or natural wear & tear then contact the store here to discuss.

-

Read the Full Return Policy here

-

  • "Simply gorgeous

    I return again and again to this shop because I have loved everything I have ever purchased here. This onyx solitaire is now one of my favorites. The quality is amazing, the stone beautiful, and I love the packaging. The design is so simple and perfect."

    Treva

  • "Adore this shop, adore this custom ring! Well made, beautiful stones, solid copper, this piece is delicate with just the right amount of heft. I've purchased a few pieces from this shop and I've been 100% satisfied with every one of them. This ring is hands down my new favorite piece. Thank you!"

    Carmen

  • "I love my beautiful new ring. I originally ordered the small one and considered it too small so I wanted a companion and I ordered the bigger one. Now I stack them and they look beautiful together. Iā€™m so happy. Thanks Marie for working with me. I highly recommend this vendor."

    Diana

  • "Love this ring! Many thanks to Marie for her patience in working with me and helping me design this ring! Marie was amazing to work with and the details of this ring are spectacular! I love everything about it."

    Shari

1 4
See All Reviews